Service Charter | Government Press

Citizen’s Service Delivery Charter

Service Rendered	Customer Requirement	Charges	Timeliness
1. Any printing order	An indent requisition/Introduction letter from Ministry/Department for a job to be printed should be received by the Government Printer who will approve and a pro forma invoice will be issued. When preparing soft copy documents for printing, contact us for advice. To collect jobs receipt.	As per estimate.	On payment of your order, you will be advised when to collect your work which will take the least time depending on the volume of work.
2. Standard Government Forms and Books.	Submit S. 12 authorised A.I.E. holder.	Free issues are indicated in the Catalogue of Government Standard Forms and Books which is available at Government Press Dispatch Section.	30 minutes on arrival at our Counter Requisition Books (CRB) & Dispatch stores.
3. Accountable Documents	Indents/Introduction letter from Ministry/Department.	Free issues are indicated in the Catalogue of Government Standard Forms and Books which is available at Government Press Dispatch Section.	30 minutes on arrival at our Counter Requisition Books (CRB) & Dispatch stores.
4. Kenya Gazette notices and Legislative Supplements	All notices to be published should reach the Government Printer not later than 9.00 a.m. on Friday of the week before the publication is desired, otherwise it will be published the following week.	KSh. Cts. Full page....... 27,840.00 Full single column 13,920.00 Three-quarter column 10,440.00 Half column........................... 6 ,960 .00 Quarter column or less......... 3,480.00	Kenya Gazette is published every Friday except Public Holidays.
5. Kenya Gazette Annual Subscription	Fill subscription forms that can be collected at one dispatch store. Collect Kenya Gazette at Dispatch.	KSh. Cts. Annual Subscription (excluding postage in Kenya)............................................................ 13,920. 00 Annual Subscription (including postage in Kenya)............................................................ 16,935.00 Annual Subscription (overseas)... 32,015. 00 Half-year Subscription (excluding postage in Kenya)............................................................ 6,960.00 Half-year Subscription (including postage in Kenya)............................................................ 8,470.00 Half-year Subscription (overseas) 1. 6,010.00	Posted every Friday.
6. Kenya Gazette	Purchase at Government Press Bookshop.	KSh. 60.	To be served within thirty minutes on arrival.
Kenya Gazette: Legislative Supplement Bill Supplement Act Supplement	Purchase at Government Press Bookshop.	KSh. cts. Up to 2 pages........................... 15. 00 Up to 4 pages............................ 25. 00 Up to 8 pages............................ 40. 00 Up to 12 pages.......................... 60. 00 Up to 16 pages.......................... 80. 00 Up to 20 pages.......................... 95. 00 Up to 24 pages.......................... 110. 00 Up to 32 pages.......................... 145. 00 Up to 36 pages.......................... 165. 00 Up to 40 pages.......................... 180. 00 Each additional 4 pages or part thereof 20. 00	To be served within thirty minutes on arrival.
8. Other Government Publications	Purchase at Government Press Bookshop.	See current catalogue of Government Publications upon enquiry.	To be served within thirty minutes on arrival.
. Respond to enquiries made through: Telephone Letters Personal visits E-mail	Identification. Enquiries.	Free.	2 working days. 7 working days upon receipt. 30 minutes upon arrival. 5 working days.